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Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using Pure Propane services or website (www.PurePropane.online). These Terms govern your access to and use of our services, provided by Pure Propane, LLC (“we,” “our,” or “us”). By using our website, signing the Propane Sales Agreement via DocuSign, or purchasing our products, you agree to be legally bound by these Terms. If you do not agree, please refrain from using our services.
 

1. Services Provided

Pure Propane, LLC acts as a contracted sales team of a broker, connecting customers with AmeriGas (our supplier) for:

  • Bulk propane delivery for residential, commercial, agricultural, and industrial use.

  • Tank installation and related services (where available).

  • Customer support via phone ((888) 713-4421) or www.PurePropane.online/contact. We do not store, deliver, or transport propane and reserve the right to modify or discontinue services without prior notice.
     

2. Order Placement and Payment

Orders are placed via phone. Payment options include:

  • Single Payment: Full amount due upon order confirmation to initiate delivery.

  • Two-Step Payment: Initial payment due upon confirmation, final payment due before delivery (details in Propane Sales Agreement, Section 2.2). Payments are processed securely via Stripe (PCI DSS-compliant) over the phone or through authorized card charges, never via website or third-party links. Customers must provide accurate contact, delivery, and payment information (last 4 digits only recorded) during the call, submitted via Discord for approval (Operating Agreement, Section 2.1).
     

3. Delivery Policy

Delivery begins only after full payment (single or two-step) is processed, fulfilled by AmeriGas. Estimated timelines are provided post-payment via OpenPhone text. Schedules may change due to supplier availability, weather, road conditions, or supply chain issues. Pure Propane is not liable for delays beyond our control (Propane Sales Agreement, Section 7). Customers must ensure tank accessibility and NFPA 58/DOT (49 CFR Part 172) compliance; unavailability without notice may incur redelivery fees.
 

4. Refund and Cancellation Policy

Refer to our Refund and Disputes Policy at www.PurePropane.online/refund. Key points:

  • Cancellations before dispatch may qualify for a full or partial refund of propane costs (less non-refundable facilitation fees), per timing in Section 2.

  • No refunds after dispatch or delivery.

  • Refunds are processed via our billing service within 7-10 days, confirmed by text or call. Two-step payment cancellations follow the same rules, with initial payments non-refundable post-routing.
     

5. Dispute Policy

Disputes must be submitted in writing at www.PurePropane.online/contact within 14 days of transaction or delivery (Propane Sales Agreement, Section 5). Contact us at (888) 713-4421 before initiating chargebacks to resolve issues. Unauthorized chargebacks for valid orders are a breach of these Terms, contested with calls texts, receipts, and proof of delivery. Customers initiating disputes without prior communication may be denied future services, with legal action or collection agency referral possible.
 

6. User Responsibilities

By using our services, you agree to:

  • Provide accurate, complete information.

  • Use services and communication (e.g., OpenPhone texts) lawfully.

  • Not resell propane without written consent.

  • Comply with NFPA 58 and DOT regulations for safe storage and use (Propane Sales Agreement, Section 4). Failure to comply may result in service termination and liability (Section 12).
     

7. Limitation of Liability

Pure Propane, LLC, as a broker, is not liable for:

  • Indirect, incidental, or consequential damages from service use or delays.

  • Losses from customer misuse or non-compliance with NFPA 58/DOT standards.

  • Damages by AmeriGas or third-party delivery personnel. Liability, if any, is limited to the amount paid for the specific order (Propane Sales Agreement, Section 6).
     

8. Intellectual Property

All content on www.PurePropane.online (text, graphics, logos) is owned by Pure Propane, LLC. Unauthorized copying, reproduction, or distribution is prohibited without written permission.
 

9. Privacy

Your data is protected per our Privacy Policy at www.PurePropane.online/privacy, covering collection (DocuSign, Stripe, OpenPhone, HubSpot), usage, and CCPA rights.
 

10. Governing Law and Arbitration

These Terms are governed by California law. Disputes unresolved within 30 days will be resolved through binding arbitration in Monterey County, California, via the American Arbitration Association (AAA), with each party bearing its own costs unless awarded (Propane Sales Agreement, Section 5).
 

11. Changes to These Terms

We may update these Terms, posting changes at www.PurePropane.online/terms with a new Effective Date. Significant updates will be notified via email or OpenPhone text. Continued use constitutes acceptance.
 

12. Indemnification

You agree to indemnify, defend, and hold Pure Propane, LLC, its officers, and agents harmless from claims, losses, or expenses (including attorneys’ fees) arising from your non-compliance with NFPA 58, DOT regulations, or these Terms (Propane Sales Agreement, Section 12).
 

13. Contact Us

For questions, contact:

By using our services or signing the Propane Sales Agreement, you acknowledge reading, understanding, and agreeing to these Terms.

Click to call for quotes/orders

Contact Us for Sales or General Inquiries at:
(888) 713-4421
simonecremonese@purepropane.online

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