Privacy Policy
At Pure Propane, LLC, protecting your privacy and personal information is our top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our website (www.PurePropane.online) or services. By engaging with us, you consent to these practices.
What We Collect
We collect personal information during interactions, including your name, phone number, email address, delivery address, and payment details (last 4 digits of card numbers only, via phone). Technical data like IP address, browser type, and website activity is gathered through cookies.
How Payments Work
Payments are processed securely over the phone and or via our billing software, a PCI DSS-compliant processor. We confirm order details (e.g., gallons, rate, total) before charging. Full card details are never stored; only the last 4 digits are recorded for reference, aligning with our Privacy Policy.
How We Use Your Info
Your information enables us to confirm and fulfill propane orders, coordinate deliveries with AmeriGas (our supplier), send updates via text or call, respond to inquiries, and improve our services. We do not sell or share your data with outside marketers.
How We Protect Your Info
We use encrypted phone transactions, SSL-protected websites, internal access controls, and regular system monitoring to safeguard your data.
When We Share Info
We share data with trusted partners like AmeriGas for delivery coordination, or as required by law, court order, or to protect our business, team, or customers. Third parties must maintain privacy standards.
Your Choices & Rights
Under the California Consumer Privacy Act (CCPA), you have rights to:
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Access or delete your data (request within 45 days, email simonecremonese@purepropane.online).
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Opt out of marketing (unsubscribe link in emails).
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Non-discrimination for exercising rights. You may also revoke payment authorizations (EFTA compliance) or withdraw consent by contacting us.
Data Retention
We retain your data for 7 years to comply with Department of Transportation (DOT) regulations, unless you request deletion, subject to legal obligations.
Cookies
Cookies enhance your website experience and track usage patterns, but we do not link them to personal info. Disable cookies in your browser settings anytime.
Text Messaging
We send order confirmations and receipts via OpenPhone. By agreeing to our Propane Sales Agreement, you consent to texts. Reply STOP to opt out, per TCPA rules.
Links to Other Sites
Our website may link to third-party sites (e.g., AmeriGas). Review their privacy policies, as they differ from ours.
Updates to This Policy
We may update this policy, posting changes at www.PurePropane.online/privacy. Significant updates will be notified via email or text. Continued use signifies acceptance.
Contact Us
For questions or requests, contact us at:
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Phone: (888) 713-4421
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Website: www.PurePropane.online/contact